Terms and Conditions
These terms and conditions ("Agreement") set forth the general terms and conditions of your use of the katieodonoghue.com website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and this Website operator ("Operator", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Accounts and membership
You must be at least 18 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
Billing and payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Accuracy of information
Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.
Third party services
If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against the Operator with respect to such other services. The Operator is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting the Operator to disclose your data as necessary to facilitate the use or enablement of such other service.
Uptime guarantee
We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
Links to other resources
Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. Some of the links on the Website may be "affiliate links". This means if you click on the link and purchase an item, the Operator will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.
Prohibited uses
In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.
Intellectual property rights
"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of the Operator or third party trademarks.
Disclaimer of warranty
You agree that such Service is provided on an "as is" and "as available" basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will the Operator, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of the Operator and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to the Operator for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
Indemnification
You agree to indemnify and hold the Operator and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of New South Wales, Australia without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Australia. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in New South Wales, Australia, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Assignment
You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
Changes and amendments
We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.
Relationship Coaching:
Relationship coaching is an ongoing relationship and structure that facilitates the process of personal, professional and/or spiritual development between a relationship coach and a client(s). Relationship coaching is not a substitute for any mental health service. Only a qualified doctor, psychologist, or psychotherapist is legally allowed to diagnose a patient. Therefore, relationship coaching is for individuals who are emotionally and psychologically healthy and who want to make changes and move forward in their lives, and in their relationships.
Relationship coaching may address personal issues such as communication, boundaries, trust, intimacy, infidelity, co-dependency, general relationship dynamics and roles, imposter syndrome, anxiety, early childhood wounds (inner child work), confidence issues, attachment styles, and general dating related concerns. In a supportive atmosphere, the relationship coach helps the client(s) attain the personal growth they're striving for in their relationships. As progress and change happen at rates that are unique to each individual or couple, it is highly recommended that the client(s) commit to working with the relationship coach for at least eight sessions. This allows the coaching relationship the necessary time to discover and overcome obstacles that are getting in the way at the start.
Administration
1. All bookings, cancellations and rescheduling are to be done via the website listed as katieodonoghue.com. Bookings are the sole responsibility of the client and no refunds are given for bookings, this includes cancellations. Reschedules are allowed. Please see ‘Terms and Conditions’ on katieodonoghue.com for more information on package deals and booking related concerns.
2. The sessions will be conducted via Google Meet / phone unless otherwise agreed. The website will automatically send out your session link via email upon making a booking. Please email hello@katieodonoghue.com if you have not received a link in due time so this issue can be rectified in advance and to avoid any delays with sessions.
3. Emails between sessions are welcome if you feel there is a need to inform the coach of a breakthrough, development, or change of direction in what is planned for the next session. Otherwise please respect the limited availability of the coach outside of office hours.
4. If you wish to discontinue your journey, please communicate a reason why for duty of care purposes and to ensure your coach can discharge you as a client in an appropriate and ethical way.
The Coaches Commitment:
1. The coach will provide coaching that is a professional client relationship designed to facilitate the creation and development of personal, or relationship goals and to develop and carry out a strategy/plan for moving towards those goals.
2. The coach will only address past issues briefly and as necessary, or through inner child work, creating a plan and then moving forward with the client’s present and/or future goals.
3. The coach will have your best interest in mind when conducting the sessions and will enable you to find your truth through various modalities.
4. If the coach believes that you need additional support, or if what you require is beyond the expertise of the coach, you will be redirected to an alternative therapist or practitioner who can meet your needs. It is then up to you to take this into consideration and act upon it, please see the following points under ‘The Clients Commitment’.
5. The coach will not record any of the sessions without obtaining your prior consent. Sessions would only be recorded for training and supervision purposes, if at all.
The Clients Commitment:
1. You enter into this agreement with the full understanding that you are solely responsible for creating your own results. You understand that achieving your goals (in whole or part) cannot be guaranteed and no warranties are given. The coach is a facilitator for transformation but ultimately, the results rest on your commitment to yourself / to your relationship with another, and to the sessions with your coach.
2. You are aware that there is a no refund policy on sessions that have taken place. Only in the case of medical emergencies or personal emergencies will refunds be considered. You are also aware that package deals are to be used within three months of purchase.
3. You are aware that coaching is not counselling, psychotherapy, psychoanalysis or any other form of mental health care treatment or therapy, nor is it to be used as a substitute for professional advice by legal, medical, financial, business or other qualified professionals. Mental health care plans and medication cannot be discussed for ethical and legal reasons.
4. If appropriate, you will seek independent professional guidance in the areas indicated in point 2 and you understand that all decisions and actions in these areas are your sole responsibility.
5. You understand and accept that relationship coaching is a process of personal growth, self-exploration and spiritual development.
6. You will not record any session without obtaining consent from the coach first. This applies to audio, video and other forms of recording.
Your Agenda:
1. The session agenda belongs to you. If the session is not heading in the direction you would like, if the coach ever says anything that you don’t feel comfortable with, or if you have a concern with the way the sessions are proceeding, you will let the coach know immediately.
2. You will bring your own considerations and topics you wish to address to the session, and you understand that this is your responsibility on your coaching journey.
Ethics and Confidentiality:
1. Any notes that the coach makes during the session or about you are kept confidential. The coach will not use or disclose the information you share with them during your sessions, except as authorized by you or as required by law.
2. You understand that on occasion anonymous information is generalised for training or consultation purposes with other professionals in the industry and general public. Your identity and any information that could lead to your identification will remain entirely confidential.
3. The coach is a current member of the Coach Training Academy ‘The Clique Academy’ (UK) and follows the coaching ethics as provided by the academy and as outlined by the International Coaching Federation. By personal choice, the coach also follows the ethical principles and code of conduct of psychologists as outlined in The Psychological Society of Ireland (2019).
General:
1. In the event of you choosing to feel mental, physical or emotional distress (or related ailment or condition) which you believe to be related either directly or indirectly to the coaching sessions you will not hold the coach liable for any loss or cost incurred by you (or any person related to you). You will indemnify the coach in the event of any such claim.
2. Except as expressly set out in this agreement, the coach will have no liability to you. This agreement reflects the entire agreement and understanding between you and the coach regarding the matters in this agreement.
3. You will ensure that you are at your best mental, physical, and emotional state for each session. Ensuring that you are not drained as the sessions can become quite psychologically challenging at times. This means you understand that you are healthy enough to engage in relationship coaching.
4. You are willing to try new ways of learning, be honest and open, keep to your commitments and inform the coach immediately when things are not working for you.
5. You are willing to explore, challenge and change thoughts, feelings, and actions that you recognise as self-defeating.
6. You understand that your coach will be focused on you and your best interests, not just your goals.
7. You understand the need to plan the relationship ending in advance to allow for a degree of closure and wrap-up. This is to ensure your well-being and to address any concerns.
Additional Notes for the coaching to be as successful as possible:
Your intent to change and desire for change will be serious.
You are willing to give the coach the benefit of the doubt and wholeheartedly try new concepts or different ways of doing/approaching things.
You recognise the value and worth of yourself and the investment you are making in your personal development.
Concering Dual Relationships in Coaching - Specifically for Masterclasses, Group Coaching or Self-Paced Online Programs:
Introduction:
These terms and conditions govern the dual relationship that exists between Katie, hereafter referred to as "the Coach," and You, hereafter referred to as "the Client," in the context of coaching services. This document outlines the rules, expectations, and ethical considerations that will apply when dual relationships are present.
1. Dual Relationship Acknowledgment:
The Client acknowledges and agrees that a dual relationship exists with the Coach. This dual relationship may include, but is not limited to, the roles of coach and friend, coach and family member, or coach and colleague.
2. Coaching Boundaries:
a. The Coach will maintain professional boundaries during coaching sessions, regardless of any pre-existing personal relationships. The primary focus will always be on the coaching relationship.
b. The Coach will not exploit or take advantage of the dual relationship for personal gain or influence, including financial, social, or emotional gain.
c. The Client and Coach agree to openly discuss and address any concerns or discomfort related to the dual relationship during coaching sessions.
3. Confidentiality:
a. The Coach will uphold strict confidentiality regarding all coaching discussions and will not disclose any information shared during coaching sessions to third parties, including individuals involved in the dual relationship.
b. If a situation arises where a disclosure is necessary to protect the Client or others from harm or to comply with legal requirements, the Coach will inform the Client of such disclosure to the best extent possible.
4. Conflicts of Interest:
a. The Coach will promptly address and disclose any conflicts of interest that may arise due to the dual relationship. This includes any situation where the Coach's personal interests may conflict with the best interests of the Client.
b. In the event of a significant conflict of interest, the Coach may recommend that the coaching relationship be terminated or that an alternative coaching arrangement be considered.
5. Termination of Coaching:
The Client has the right to terminate the coaching relationship at any time without penalty. The Coach also reserves the right to terminate the coaching relationship if it becomes clear that the dual relationship is negatively impacting the coaching process or ethical boundaries cannot be maintained.
6. Professionalism:
Both the Client and Coach commit to maintaining a high level of professionalism during coaching sessions and interactions related to coaching. This includes respect, honesty, and a commitment to the Client's well-being.
7. Agreement Acceptance:
By entering into coaching services with the Coach, the Client acknowledges that they have read, understood, and agreed to these terms and conditions related to dual relationships.
8. Modification of Terms:
The Coach may update or modify these terms and conditions as necessary, with notice to the Client. The Client will have the opportunity to review and accept any changes.
9. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of Australia. By engaging in coaching services with the Coach, both parties agree to abide by these terms and conditions regarding dual relationships.
Refund policy:
Since the Website offers non-tangible, irrevocable goods and services we do not provide refunds after the goods or service is purchased which you acknowledge prior to purchasing any product and service on the Website.
Concerning Alchemy of Self: payments must be made prior to appointments. This is to ensure you remain committed to your journey and to showing up to appointments. Once a payment is made, no refund is possible. You will receive an invoice/receipt of payment each time. Refunds are only considered in the case of a medical or personal emergency and are assessed on a case by case basis. Rescheduling an appointment is allowed up to 24hours before an appointment to accommodate work clashes or other commitments that may affect attendance. For cancellations, you will lose the appointment and you accept the loss of an appointment in doing this and the associated cost of the session. Finally, missed appointments are not refunded, it is your responsibility to ensure that you have the correct day and time and that you have taken the necessary steps to ensure this does not happen.
In the case of ‘Reclamation’ the self-paced Inner Child Coaching Program, refunds will be considered for medical or personal emergencies only and are assessed on a case-by-case basis.
Masterclasses are strictly non-refundable. This is inclusive of ‘Relationships: The Masterclass’, ‘Momentum’ and ‘The Mother Wound’. Refunds will only be considered for medical or personal emergencies only and are assessed on a case-by-case basis.
It is your responsibility to ensure that you are aware of these guidelines prior to signing on to any service listed on this website and you accept these guidelines upon purchase of the service or program. Please make sure that you've carefully read the service description before making a purchase.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services, and appropriate legal action will be taken where necessary if terms in this agreement are breached. By accepting this agreement, you also acknowledge that you have read the 'Privacy', 'Cookies', 'Acceptable Use', and 'Medical Disclaimer' in full and as outlined on the website katieodonoghue.com . By ticking the box, you accept these terms in full.
Contacting us
If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to selfandcobykatie@gmail.com
This document was last updated on September 23, 2023
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